Customer Service

Do you sell replacement watch bands?

Yes, we do! Please let us know which watch you need a band for, and we will check availability with our spare parts department. The style name and serial number are engraved on the back of the case for easy identification.Please submit your request through our Band Replacement Request.

Do you sell replacement parts?

Yes, we do! Please let us know which part you need and for which watch, and we will check availability with our spare parts department. The style name and serial number are engraved on the back of the case for easy identification.Submit your request via our Service Request Form.

My watch needs service. What do I do?

Please submit your service request through the Service Request Form.

Can you check if my watch is original?

Yes, please email CustomerService@PorsamoBleu.com with the serial number from the back of your watch and we’ll verify its authenticity.

Where can I find user manuals?

User manuals are available on every product page (right-hand side under Specifications) and also here, organized by collection: User Manuals.

My watch bracelet is too long. How do I adjust it?

Any local jeweler or watch repair shop can remove the extra links and size the bracelet to your wrist in just a few minutes. Please check our Size Guide.

My watch needs a new battery. Where can I get it replaced?

Any reputable local jeweler or watch repair shop can replace the battery quickly. They typically keep the correct batteries on hand.

How do I adjust the butterfly buckle on my leather band?

Please see the manual here: Buckle User Manual (PDF).